.crm-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;padding:0 16px 16px}.crm-summary button{display:flex;flex-direction:column;align-items:start;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--panel);color:var(--text);cursor:pointer}.crm-summary button:hover,.crm-summary button.active{border-color:#2563eb;background:#eff6ff}.crm-summary strong{font-size:20px}.crm-summary span{font-size:11px;color:var(--muted)}.crm-conversation-card.needs-human{border-left:4px solid #dc2626}.crm-conversation-card.is-priority{background:#fff7ed}.crm-operation-editor{display:grid;grid-template-columns:1fr 1fr;gap:10px}.crm-operation-editor label{font-weight:700}.crm-operation-editor select,.crm-operation-editor input{width:100%;margin-top:5px}.crm-operation-editor button{align-self:end}.crm-human-badge{display:inline-block;margin-left:6px;padding:2px 6px;border-radius:999px;background:#fee2e2;color:#b91c1c;font-size:10px;font-weight:700}@media(max-width:700px){.crm-summary{grid-template-columns:repeat(2,1fr)}.crm-operation-editor{grid-template-columns:1fr}}