.crm-workspace{min-height:calc(100vh - 90px)}.crm-header{margin-bottom:12px}.crm-toolbar{display:flex;gap:8px;flex-wrap:wrap}.crm-toolbar input{min-width:280px}.crm-tabs{display:flex;gap:4px;padding:0 16px 14px}.crm-tab{border:0;border-radius:8px;padding:9px 18px;background:#e2e8f0;color:#334155;font-weight:700;cursor:pointer}.crm-tab.active{background:#1d4ed8;color:#fff}.crm-loading,.crm-empty{padding:28px;text-align:center;color:var(--muted)}.crm-inbox{display:grid;grid-template-columns:minmax(300px,38%) 1fr;gap:12px}.crm-conversation-list,.crm-customer-detail{background:var(--panel);border:1px solid var(--line);border-radius:10px;min-height:620px;max-height:calc(100vh - 230px);overflow:auto}.crm-conversation-card{display:block;width:100%;padding:14px;text-align:left;border:0;border-bottom:1px solid var(--line);background:transparent;color:var(--text);cursor:pointer}.crm-conversation-card:hover,.crm-conversation-card.active{background:#eff6ff}.crm-conversation-card>div,.crm-conversation-card footer,.crm-customer-card header,.crm-debt-card>div{display:flex;justify-content:space-between;gap:10px}.crm-conversation-card time,.crm-conversation-card p,.crm-conversation-card footer{font-size:12px;color:var(--muted)}.crm-conversation-card p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:8px 0}.crm-wa-status{font-weight:700}.crm-wa-status.is-read{color:#0284c7}.crm-wa-status.is-failed{color:#dc2626}.crm-agent-status{display:inline-block;border-radius:999px;padding:3px 8px;font-size:11px;background:#ede9fe;color:#6d28d9}.crm-agent-status.is-human{background:#dcfce7;color:#166534}.crm-tags{display:flex;gap:5px;flex-wrap:wrap;margin-top:8px}.crm-tags span{border-left:4px solid var(--tag);background:#f1f5f9;border-radius:4px;padding:3px 7px;font-size:11px}.crm-customer-card,.crm-debt-card,.crm-tag-editor,.crm-customer-detail>section{margin:16px;padding:16px;border:1px solid var(--line);border-radius:9px}.crm-customer-card h3{margin:2px 0}.crm-customer-card p{color:var(--muted)}.crm-debt-card>strong{display:block;font-size:28px;margin:5px 0 12px}.crm-debt-card>div span{font-size:12px;color:var(--muted)}.crm-tag-editor select{margin-left:8px}.crm-timeline article{position:relative;border-left:2px solid #bfdbfe;padding:0 0 16px 18px}.crm-timeline article:before{content:'';position:absolute;width:9px;height:9px;border-radius:50%;background:#2563eb;left:-6px;top:4px}.crm-timeline time{font-size:11px;color:var(--muted)}.crm-timeline strong,.crm-timeline p{display:block;margin:4px 0}.crm-kanban{display:flex;gap:10px;overflow-x:auto;padding-bottom:15px}.crm-kanban-column{min-width:260px;max-width:260px;background:#f1f5f9;border:1px solid var(--line);border-radius:10px;min-height:520px}.crm-kanban-column.drag-over{outline:3px solid #60a5fa}.crm-kanban-column>header{display:flex;justify-content:space-between;padding:12px}.crm-kanban-column>header span{background:#fff;border-radius:999px;padding:2px 8px}.crm-kanban-card{margin:8px;padding:12px;background:var(--panel);border:1px solid var(--line);border-radius:8px;box-shadow:0 2px 6px #0f172a12;cursor:grab}.crm-kanban-card>strong,.crm-kanban-card>span,.crm-kanban-card>small{display:block;margin-bottom:6px}.crm-kanban-card>small{color:var(--muted)}@media(max-width:820px){.crm-inbox{grid-template-columns:1fr}.crm-conversation-list,.crm-customer-detail{min-height:360px;max-height:none}.crm-toolbar input{min-width:100%;flex:1}}
.crm-operational-alerts{display:grid;gap:.6rem;margin-top:1rem}.crm-alert-card{display:flex;gap:.65rem;align-items:center;text-align:left;border:1px solid #f1c7a8;border-left:4px solid #d97706;border-radius:10px;background:#fff8ef;padding:.7rem .85rem;color:inherit;cursor:pointer}.crm-alert-card strong{white-space:nowrap}.crm-alert-card span{color:#6b625a}.crm-alert-card.severity-CRITICA{border-left-color:#b42318;background:#fff3f2}.crm-alert-card.severity-ALTA{border-left-color:#c2410c}.crm-failure-badge,.crm-human-badge{display:inline-block;margin-left:.45rem;border-radius:999px;padding:.12rem .4rem;font-size:.7rem;font-weight:700}.crm-failure-badge{background:#fff0ed;color:#b42318}.crm-block-reason,.crm-failure-reason{display:block;margin-top:.35rem;color:#8a3412}.crm-send-block,.crm-send-ok{margin-top:1rem;border-radius:10px;padding:.8rem}.crm-send-block{border:1px solid #f1c7a8;background:#fff8ef}.crm-send-block p,.crm-send-ok p{margin:.35rem 0 0}.crm-send-block small{color:#8a3412}.crm-send-ok{border:1px solid #b7dec8;background:#f2fbf5;color:#23613d}